Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI ...

Zoom Continuous meeting chat is a new feature that allows meeting participants to communicate before, during, and after a meeting by creating a dedicated group chat in Zoom Team Chat. Zoom’s ...

This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation ...

New innovations include expanding AI Companion 3.0 more broadly across the Zoom platform and introducing custom AI agents to orchestrate ...

A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...

Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task execution, conversational self-service, custom agent creation, ...

‘With Claude guiding agents toward trustworthy resolutions and powering self-service for end-users, companies will be able to take customer relationships to another level,’ says Zoom’s Chief Product ...

Zoom, the popular video chat software, has announced that users will be able to attend virtual meetings via the Apple Vision Pro from launch day on February 2. Apple's new spatial computing headset is ...