Q: I’m a long-time Best Buy customer and a Total Technical Support member. So when I had a problem with my computer recently, I expected Best Buy to help me. My computer was not working with the ...

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Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

Why won’t Best Buy help me? Your decision to document every interaction, including names and timestamps, proved to be a wise move llustration by Dustin Elliott When her HP desktop computer stops ...