Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

Web-conferencing app Zoom has recently announced that it’s making multiple sizeable investments into various apps and developers. All of these investments have gone to developers that make apps for ...

Zoom, the virtual communications platform that millions use for remote work, is facing backlash over an updated policy allowing it to train their AI products on customer data pulled from meetings. But ...

Zoom on Tuesday announced plans to cut about 1,300 workers, or 15% of its workforce, according to a blog post on the company’s website. Subscribe to read this story ad-free Get unlimited access to ...

Zoom on Tuesday said it will lay off about 1,300 employees, or approximately 15% of its staff, becoming the latest tech company to announce significant job cuts as a pandemic-fueled surge in demand ...

Launching Wednesday, Zoom Apps aims to help you work more seamlessly within the video chat platform, while Zoom Events lets you host hybrid and virtual meetups. Managing Editor Alison DeNisco Rayome ...

To stay competitive in the crowded market for videoconferencing, Zoom is updating and rebranding several of its AI-powered features, including the generative AI assistant formerly known as Zoom IQ.