Nicola Sladden said the scheme recently investigated a case in which a customer was unhappy with such a delay, and the consequences it caused. The customer asked the bank to transfer $500,000 so he ...

The banking watchdog has refused to award compensation to a $100,000 scam victim, saying banks have no obligation to monitor customers’ transactions for fraud and can’t be forced to beef up security ...

A significant number of complaints over the past year related to property lending, says banking ombudsman Nicola Sladden. Photo / RNZ A borrower who was facing a forced sale of his home has received ...