Health agency Medicare Australia has recently started trialling a call centre solution based on internet protocol (IP) telephony that allows calls to be routed to regional offices during peak periods.
The Medicare program and Medicare telephone claims lines are currently open to Australians 24/7 and seven days each week. However, from January 2, these hours are set to scale back, with calls limited ...
Service Australia has revealed a major change to how millions of Australians will access Medicare in the new year. Australians can currently access the Medicare program and Medicare telephone claims ...
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