A few quarters back, I was advising a SaaS logistics company that was drowning in inbound calls. Most of it was routine: “Is this feature on my subscription plan?”, “How do I reset my login?”. But ...

Not long ago, I helped a regional dental network shift from a conventional outsourced call center model to a fully AI-backed voice routing system. They were dropping 22% of inbound appointment ...

PHCC members can sign up online to explore how this new service can meet their company’s needs Time Communications will work with interested PHCC members in developing a call management plan that ...

Zoom Communications has announced a concierge use case for its Virtual Agent product, which has now been integrated with the Phone platform driven by agentic artificial intelligence (AI), looking to ...