If it weren’t enough finding themselves (rather unfairly in my point of view) in the firing line regarding how the BlackBerry Messaging service (BBM) was being used by British rioters, with calls for ...

I have seen the issues appear also. In some cases the handhelds roam out of service and do not re-connect without being bounced, or sometimes even need to send a test email to start receiving again.

Ask a handful of seasoned BlackBerry administrators about the most common smartphone-related help desk requests, and you’ll likely get very similar answers: device provisioning issues, e-mail latency, ...